FAQ

How can I contact you?

The quickest way to contact us is by sending an email to [email protected]. This email address is constantly checked by the team and we will always get back to you. Alternatively, please call us on 0203 034 0670 / 0203 034 0672.

How much does UK delivery cost?

All orders over £80 have free delivery within the UK. For orders under £80, we charge £4 for standard delivery (Royal Mail 3-4 working days) and £6 for next day delivery (Royal Mail 24 hour service).

Do you deliver worldwide?

Yes, ActiveinStyle delivers worldwide to Europe, Middle East, US, Canada, Asia, Australia & New Zealand using Royal Mail and we charge a flat rate on £10 for Europe and £15 for the rest of the world.

What payment methods does ActiveinStyle accept?

Payments can be made via credit or debit cards. We accept Visa, Mastercard, Maestro and our payment gateway is operated by Secure Trading.

Can I order over the phone?

Yes, you can call one of our team and we will take your order over the phone.

Is it safe to purchase online from ActiveinStyle.com?

Yes. Whether you are using your credit or debit card, you can be assured your payment is secure. All card information is encrypted and we do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned about placing your order, please contact [email protected] or call the team on 0203 034 0670 / 0203 034 0672 and we can discuss an alternative method to place your order.

What is your returns policy?

We offer a 28 day refund policy on all orders. The 28 days is from the day you receive the item. Simply mark your invoice with ‘refund’ next to the item you are returning and send it back to us at the following address:

ActiveinStyle (Returns)

2 Scout Lane

London

SW4 0LA

You will be notified via email when your refund has been processed.

Please note that we are unable to refund sale items but we can exchange it to the value of the item at sale price.

ActiveinStyle can offer free postage for your return.  Please go to www.royalmail.com/track-my-return/create/229 to complete the form and download your postage label.  Please note that free returns are applicable to UK orders only.

Can I exchange an item I’ve purchased?

Yes. Simply email us at [email protected] quoting your order number and advise us of the item you would like to exchange and what you would like to exchange it for (including style, colour, size). We will then hold this item while we await the return of the original item. All exchanges should be returned to the above address.

What if the item I receive is damaged or faulty?

We are proud of the excellent quality of the brands that we stock and work hard to ensure all items sent out are in perfect condition. However if you have a concern with a faulty or damaged item, please email us at [email protected] or call us on 0203 034 0670 / 0203 034 0672 to discuss this.

What size should I order?

We understand it can be hard to know what size to order so if you would like assistance with this please call (0203 034 0670 / 0203 034 0672) or email ([email protected]) the ActiveinStyle team for help. Our girls know the stock inside out and will be able to help find your perfect fit.